Regulatory Bodies

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MoneyHelper (formerly The Pensions Advisory Service) is the easy way to get clear, free, impartial help for all your pension choices.
Telephone:    0800 011 3797
                        (where you can submit an online complaint form)

The Pensions Ombudsman (TPO)

The TPO deals only with pension complaints. It can help if you have a complaint or dispute about the administration and /or management of personal and occupational pension schemes.  Some examples of the types of complaints it considers are (this list is not exhaustive): 
  • automatic enrolment
  • benefits: including incorrect calculation, failure to pay or late payment
  • death benefits
  • failure to provide information or act on instructions
  • ill health
  • interpretation of scheme rules
  • misquote or misinformation
  • transfers
You have the right to refer your complaint to the TPO free of charge.  There is no financial limit on the amount of money that TPO can make a party award you. Its determinations are legally binding on all parties and are enforceable in court.
Contact with the TPO about a complaint needs to be made within three years of when the event(s) you are complaining about happened – or, if later within three years of when you first knew about it (or ought to have known about it).  There is a discretion for those time limits to be extended. 
TPO can be contacted at:
10 South Colonnade
Canary Wharf
E14 4PU       
Telephone: 0800 917 4487
Website: (where you can submit an online complaint form)

The Pensions Regulator (TPR)

This is the regulator of work-based pension schemes.
TPR has powers to protect members of work-based pension schemes and a wide range of powers to help put matters right, where needed.
In extreme cases, the regulator is able to fine trustees or employers, and remove trustees from a scheme.
Telephone:           0345 6007060