Customer Satisfaction Survey

To help us improve our members’ experience we would welcome and appreciate your feedback on how we performed in our last engagement. We actively use feedback to constantly improve our delivery and provide the best possible service.

We would really appreciate your time in completing the short survey below. Typically, it takes no more than a minute to complete.

You can ask us a question at: https://mpfmembers.org.uk/content/ask-question

How did we communicate with you during this process?

By letter

By email

By telephone

If you needed to contact our office, how helpful were we?

Very helpful

Helpful

Not helpful

If 'Not helpful' please can you give more details

How effectively did we answer any questions you had during this process?

Very effectively

Effectively

Not effectively

I didn't have any questions

How quickly did we respond to any queries you made during this process?

Quickly

Fairly quickly

Not quickly

I didn't make any queries

Overall, how satisfied were you with our service during this process? *

Very satisfied

Satisfied

Not satisfied

How could we have improved our service to you?

To what extent do you agree that we dealt with you in a professional and timely manner? *

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Customer Satisfaction Survey