Existing User - Having problems logging on?

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If you can't remember your login details, please click 'Forgotten your password?' or 'Forgotten your username?' as appropriate.

 

Login box screen capture

 

If you have forgotten your Password

If you click 'Forgotten your password?' you will be taken to a screen where you must input personal information and click 'Submit'

 

Forgotten your Password screen capture

 

You will then be taken to a screen where the 'Password Hint' which you created during your initial registration will be displayed

 

Password Hint screen capture

 

 

If you have forgotten your Username

If you click 'Forgotten your username?' you will be taken to a screen where you must input personal information and click 'Submit'

 

Username reminder screen capture

 

Your username will then be emailed to you.

 

If you have forgotten your Security Response

As part of your registration for 'MyPension' you were asked to set two security questions and responses. Whenever you subsequently log in, you will be asked one of those security questions and be prompted for your response. If you have forgotten your security response, please click 'Forgotten your response?':

 

Security response screen capture

 

You will then be taken to a screen where you must input personal information and click 'Submit'.

 

Forgotten your screen capture security response

 

A security response reset link will then be emailed to you.