Contact Us
Unfortunately, due to heavy workloads at the moment, some of our phone lines are only open between the hours of 8am and 1pm from Monday to Friday.
If you wish to visit us at our Liverpool city centre offices, our public enquiry counter area is on the 7th floor of Castle Chambers and is open from 9am to 4pm, Monday to Friday.
Castle Chambers is situated on Castle Street (next to Collinge & Co Hairdressers). It is easily accessible by public transport from all parts of Merseyside. There is even a bus stop right outside the front door. Our Post Code for SatNav purposes is L2 9SH
I wish to claim my pension
Telephone: 0151 242 1391
(8am - 1pm Mon- Fri)
I am receiving my pension
Telephone: 0151 242 1399
(8am - 4:30pm Mon- Fri)
Problems getting online
On Tuesday 27 January 2026 we launched a new-look version of our secure online member service MyPension. Registered users will can:
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access pension details and update personal information
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complete the death grant lump sum nomination
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access documents and correspondence
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make pension projections for the future.
If you have problems setting up yout MyPension account please contact us:
Email: mypension@wirral.gov.uk
Telephone: 0151 242 1392
Transfer my pension
My query is about:
Telephone: 0151 242 1396
(8am - 1pm Mon- Fri)
I wish to report a change
My query is about:
Telephone: 0151 242 1396
(8am - 1pm Mon- Fri)
Other topics
Email: mpfcomms@wirral.gov.uk
Telephone: 0151 242 1392
Email: mpfpayroll@wirral.gov.uk
Telephone: 0151 242 1399