Activating your MyPension Account
You will receive an email at your 'Personal Email Address' within 10 working days of completing your MyPension Activation Request webform.
This email from 'MPF MyPension' will appear in your email inbox titled, 'Merseyside Pension Fund - MyPension - Activation Request':
When you open this email you will see an Activation key, as well as instructions how to activate your MyPension account and complete the registration process:
You will be prompted to go to https://mypension.wirral.gov.uk and under the heading, 'I have received my activation link' you will be prompted to go to the 'Activate your Account' screen:
You must type the correct information in the following mandatory fields:
- National Insurance Number (Your National Insurance Number must be formatted correctly - two prefix letters, six digits, and one suffix letter. For Example: AB123456C. Please do NOT input empty spaces between each character typed).
- Date of Birth (Your Date of Birth must be formatted correctly – DD/MM/YYYY. Please do NOT input empty spaces between each character typed).
- Activation Key (This has been supplied in the email and will expire after 30 days).
- Please then click, ‘Continue’
If any of these fields are completed incorrectly, are not formatted correctly or don’t match those held on your pension record, you will see an error message on screen and you must complete each field again before attempting to continue.
When this information is correctly completed on screen, you will be taken to the 'Registration' screen:
On this final screen, you must create a 'Username' and 'Password'. You will also be prompted to create a 'Password Hint'. This hint will be used to help you remember your password should you forget it in the future.
You must also select two Security Questions and complete their answers. These will form part of your subsequent login to MyPension.
Click 'Register' to complete your registration. This completes the activation and registration process for MyPension.
You should now be able to login to MyPension using the Username, Password and Security Questions which you have just created.