Customer Satisfaction Survey - Refund of Contributions

To help us improve our members’ experience we would welcome and appreciate your feedback on how we performed when processing your refund of contributions from the Local Government Pension Scheme. We actively use feedback to constantly improve our delivery and provide the best possible service.

We would really appreciate your time in completing the short survey below. Typically, it takes no more than a minute to complete.

You can ask us a question at: https://mpfmembers.org.uk/content/ask-question

How easy was the ‘Refund Declaration’ form to understand and complete?

Very easy

Fairly easy

Not easy

Did you need to contact our office about your refund of contributions?

Yes

If 'Yes' how helpful were we?

Very helpful

Helpful

Not helpful

If 'Not helpful' please can give more details

How did you communicate with Merseyside Pension Fund during this process?

By letter

By email

By telephone

Overall, how satisfied were you with the service that we provided while processing your refund?

Very satisfied

Satisfied

Not satisfied

How could we have improved our service to you?

To what extent do you agree that we made it easy for you to receive a refund of your contributions? *

CAPTCHA

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

What code is in the image? *

Enter the characters shown in the image.

You are here

Search form

Customer Satisfaction Survey - Refund of Contributions