Customer Satisfaction Survey - Transfer of Pension Rights into the Fund

To help us improve our members’ experience we would welcome and appreciate your feedback on how we performed when you transferred pension rights into Merseyside Pension Fund. We actively use feedback to constantly improve our delivery and provide the best possible service.

We would really appreciate your time in completing the short survey below. Typically, it takes no more than a minute to complete.

You can ask us a question at: https://mpfmembers.org.uk/content/ask-question

Did you contact our office about transferring pension rights into the Fund?

Yes

If 'Yes' how helpful were we?

Very helpful

Helpful

Not helpful

If 'Not helpful' please can you give more details

Were you satisfied with the calculation that we sent to you as part of the transfer process?

Yes

If 'No' please can you give more details

How did you communicate with Merseyside Pension Fund during this process?

By letter

By email

By telephone

Overall, how satisfied were you with the service that we provided while processing your transfer of pension rights into the Fund?

Very satisfied

Satisfied

Not satisfied

How could we have improved our service to you?

To what extent do you agree that we made it easy for you to transfer pension rights into the Fund? *

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Customer Satisfaction Survey - Transfer of Pension Rights into the Fund