Customer Satisfaction Survey - Opting out of the LGPS

To help us improve our members’ experience we would welcome and appreciate your feedback on how we performed when you opted out of the Local Government Pension Scheme. We actively use feedback to constantly improve our delivery and provide the best possible service.

We would really appreciate your time in completing the short survey below. Typically, it takes no more than a minute to complete.

You can ask us a question at: https://mpfmembers.org.uk/content/ask-question

Did you contact our office about opting out of the LGPS?

Yes

If 'Yes' how helpful were we?

Very helpful

Helpful

Not helpful

If 'Not helpful' please can give more details

How well did the communication that you received explain the options available to you?

Very well

Fairly well

Not well

Did you realise that you could move from the main section of the scheme to the 50/50 section of the Scheme?

Yes

How did you communicate with Merseyside Pension Fund during this process?

By letter

By email

By telephone

Overall, how satisfied were you with the service that we provided while processing your opt out?

Very satisfied

Satisfied

Not satisfied

How could we have improved our service to you?

To what extent do you agree that we made it easy for you to opt out? *

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Customer Satisfaction Survey - Opting out of the LGPS