Customer Satisfaction Survey - Annual Allowance

To help us improve our members’ experience we would welcome and appreciate your feedback on how we performed when advising you of the growth in your pension benefits during the financial year. We actively use feedback to constantly improve our delivery and provide the best possible service.

We would really appreciate your time in completing the short survey below. Typically, it takes no more than a minute to complete.

You can ask us a question at: https://mpfmembers.org.uk/content/ask-question

Did you contact our office after we notified you about the growth in your pension benefits during the financial year?

Yes

If 'Yes' how helpful were we?

Very helpful

Helpful

Not helpful

If 'Not helpful' please can you give more details

Were you satisfied with the information that we supplied to you during this process?

Yes

If 'No' please can you give more details

How did you communicate with Merseyside Pension Fund during this process?

By letter

By email

By telephone

Overall, how satisfied were you with our service during this process?

Very satisfied

Satisfied

Not satisfied

How could we have improved our service to you?

To what extent do you agree that we made it easy for you to understand the effect of the growth in your pension benefits during the financial year? *

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Customer Satisfaction Survey - Annual Allowance